Refund Policy

Refund Policy Overview

• Most reservations assisted by FlightExperto are non-refundable unless otherwise specified in the airline fare rules or booking confirmation.
• Some airlines may issue future travel credits instead of cash refunds, subject to their individual policies.
• FlightExperto service and handling fees are non-refundable, as they cover booking assistance and customer support services.
• Failure to check in on time or missing a scheduled flight may be treated as a no-show and generally results in no refund.
• Same-day cancellations may qualify for a refund depending on airline rules and ticket conditions.
• Significant schedule changes initiated by airlines may be eligible for refunds or rebooking, subject to airline approval.
• Bookings made using promotional credits or vouchers are not eligible for cash refunds and may be replaced with equivalent credits.
• Submitting a cancellation or refund request does not guarantee a refund. All requests are evaluated according to supplier rules.
• Refund processing timelines vary by airline and payment provider and may take multiple billing cycles.
• Credit card or bank processing fees charged by financial institutions are non-refundable.

Refund Eligibility

Refund eligibility depends on the fare type, airline conditions, and timing of the request:

• Refundable Fares: Eligible for refund minus applicable service and airline fees.
• Partially Refundable Fares: Refunds processed according to airline-defined conditions.
• Non-Refundable Fares: Typically not eligible for refunds but may allow changes with applicable penalties.
• Airline-Initiated Cancellations: Refunds or credits issued based on airline policies.

Refund Processing Timelines

Refunds are issued to the original form of payment. Actual posting time depends on the bank or card issuer.

Airline-Initiated Changes

If a flight is cancelled, delayed, or significantly rescheduled by the airline, FlightExperto will assist in submitting refund or rebooking requests in accordance with airline policies.

In cases involving weather events, government regulations, or operational disruptions, refund decisions are determined by the airline or supplier.

Non-Refundable Charges

• FlightExperto service and handling fees
• Bank or payment gateway processing charges
• Partially used or expired tickets
• No-show or missed flight reservations

How to Request a Refund

1. Contact our support team via email at support@flightexperto.com or by phone at +1 (888) 837-2773.
2. Provide your booking reference number and passenger details for verification.
3. Our team will review your request and coordinate with the airline or travel supplier.
4. You will receive notification once the refund is approved or processed.

Important Information

Refund rules vary by airline, route, and fare type. Travelers are encouraged to review fare conditions carefully before confirming a booking.

Consumer Protection Compliance

FlightExperto follows applicable consumer protection regulations and airline refund guidelines. Our refund practices are designed to remain transparent and compliant with advertising and booking standards.